Frequently Asked Questions
Find answers to the most common questions about how our online shopping and Mailbox services work in Miami.
General Services
What is a Mailbox in Miami?
A Miami PO Box is a physical address in the United States that you can use to receive purchases from U.S. retailers or from other countries. We receive your packages and consolidate them for safe and affordable shipping to Guatemala.
How does NLP Logistica work?
It's very simple:
- Sign up and you get your free Miami address,
- Compras en tiendas estadounidenses o de cualquier país usando tu dirección de NLP
- We receive your packages
- We'll ship everything to Guatemala with tracking.
¿Por qué elegir NLP Logística para tus compras internacionales?
- Global Access: Shop at any store in the world without borders.
- Comprehensive Support: Receive personalized guidance every step of the way.
- Flexible Payment Options: Pay conveniently in quetzales using cash, credit card, or bank transfer.
- Shop for You Service: Don't have a credit card? We'll make the purchase for you.
- Real-Time Tracking: Stay up to date with constant updates on the status of your order.
What items can I buy?
You can buy almost anything: clothing, electronics, household items, books, toys, etc. There are some restrictions on hazardous, perishable, or legally prohibited items. Contact us if you have questions about a specific product.
How do I start shopping online?
- Get Your Personal Code: Sign up and use your code along with our Miami address when making your purchases.
- Let us know about your order: Send us your invoice and tracking number via WhatsApp, email, or directly through our website.
- All done! We'll let you know as soon as your package arrives.
¿Cuáles son las restricciones?
We cannot ship: flammable liquids, explosives, controlled substances, weapons, drugs, or items prohibited by law in Guatemala. There are also restrictions on certain electronic devices. Please review the complete list or contact us.
Do you need to send packages overseas?
Of course! With nlp Logística Your shipments reach every corner of the world quickly and safely. We have an international network and optimized delivery times to ensure your package always arrives on time.
Prices and Payments
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Yes, we offer special discounts for repeat customers and bulk orders. Contact us for more information.
What are the current rates?
Our prices vary depending on the weight of the package. Use our rate calculator to get an exact quote. Generally, small packages (1–5 pounds) cost Q75 per pound, medium packages (5–12 pounds)) cost Q63 per pound, and large packages (13+ pounds) cost Q59 per pound.
These prices already include freight and customs clearance.
Are there any additional charges?
There are no hidden fees. The rate includes transportation, handling, and tracking.
The price you see on the calculator is an estimate of the cost to Guatemala based on the value of your purchase, the weight, and applicable taxes. Please note that the final amount may vary depending on customs regulations.
What payment methods do you accept?
We accept payment via bank transfer, credit/debit card, or cash. You can also pay in person at our offices in Antigua Guatemala.
Are there volume discounts?
Yes, we offer special discounts for repeat customers and bulk orders. Contact us for more information.
What do I do if I don't have a credit card?
Shopping without a credit card is possible with NLP Logística:
- Send us the link: Send us the link to what you want via WhatsApp (4833 8908) or our website.
- Get a quote: We'll send you the total cost, including taxes and shipping.
- Pay locally: Make your deposit or transfer.
- All set! We'll place the order and let you know when it arrives.
Support
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It's very simple: stop by our offices in Antigua or message us on WhatsApp at 4833 8908. We'd love to meet you and walk you through whatever you need, step by step.
How do I contact customer service?
¿Tienes preguntas? Estamos aquí para ayudarte. Comunícate con nosotros a través de cualquiera de nuestros canales de contacto:
TELÉFONO
+502 7832 2218
WHATSAPP:
+502 4833 8908
CORREO ELECTRÓNICO
info@nlplogistica.com
OFICINAS:
2 Avenida Sur #17A
Antigua Guatemala, Guatemala
How can I get free personalized advice?
It's very simple: stop by our offices in Antigua or message us on WhatsApp at 4833 8908. We'd love to meet you and walk you through whatever you need, step by step.
Our consultation is free!
How do I shop on SHEIN?
¡Compra en SHEIN y recibe en Guatemala!
- Set up your account: Go to SHEIN, sign up, and select the United States as your location so that your orders are shipped to our warehouse in Miami.
- Place your order: When you're ready to check out, enter the PO box address we provided.
- Save even more! If you bring in merchandise to sell and your monthly weight exceeds 15 pounds, ask us about our special shipping rates.
Watch our video tutorial here so you don't miss a thing.
Restricted Articles
NLP Logística is not responsible for shipments of products or merchandise that are detained by customs because they are restricted products according to the legislation of the country of origin or destination.
Please consult the following list of restricted products.
| Any flammable, corrosive or explosive material. | Firearms and ammunition |
| Any product with alcohol as its first ingredient | Batteries that contain chemicals or are dangerous goods |
| Cleaning products | Poison |
| Fireworks and gunpowder | Pressurized containers |
| Gas | Matches |
| Tear gas or pepper spray | Gas-powered tools |
| Lighters | Perishable goods |
| Used tires | Drugs |
| Natural products and vitamins | Tattoo machines |
| Airbags |
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